With the new year just around the corner, many people are making goals for 2015, and businesses are no different. A main aim of many enterprises is to improve their order management systems and processes in order to ensure that customers receive the best services possible. This is essential for all companies, but particularly important for those that have omni-channel commerce strategies in place.
Let's take a look at some of the top tips to improve order management into the new year:
1) Ensure shoppers have all the necessary inventory and shipping information
2) Automatic purchase orders for low inventory items
NetSuite's GM of Commerce Products, AndyLloyd, also advised creating purchase orders ahead of time for low inventory items so that they can be posted automatically to suppliers. This automation ensures that the company always has high-demand items in stock and consumers aren't greeted with those "temporarily out of stock" notices. He noted that this also reduces the last minute work staff members have to do to guarantee inventory supplies.
"You have identified the items up front, so you don't need to analyze reports to determine the need and then manually create the purchase orders," Lloyd stated.
3) Take frequently returned items offline
Lloyd also suggested taking high-return items off the company's website until stakeholders can perform an investigation of the item. This prevents a possible large-scale customer satisfaction problem.
"It is possible that there has been a large increase in returns for a specific product and nobody has bothered to check the reports," Lloyd stated. "By automating this, you can remove the time lag and as such, increase customer satisfaction since you are not selling an item that is a profit killer."
Leveraging these strategies can help businesses achieve their order management goals for 2015. With more automation and tracking, there is less chance for human error and order management and warehouse disruption. Any delays or disruptions in order management do not just cost money, but cost customer satisfaction.
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