IBM Amplify Spotlight: DHL Shares the Formula for World Class Fulfillment


We're excited to be presenting at IBM Amplify with our customer, DHL eCommerce and our partner, IBM on the topic of omnichannel order management and fulfillment. If you're attending Amplify, we hope you'll add this to your agenda. 

DHL eCommerce Fulfillment SolutionThe session is timely because today DHL eCommerce announced the expansion of their e-Commerce Fulfillment solution in the US.  This solution enables retailers to accelerate fulfillment and delivery without increasing costs, which has been a challenge for most retailers due to the required capital and complexity.

The quote contained in the announcement provides an excellent background for our session on Wednesday morning:

“The e-commerce market in the U.S. is estimated to have grown by 15.6% in 2016 with sales topping $531 billion1, and increasingly e-tailers are seeking fulfillment solutions to enable an omni-channel experience for end consumers,” said Lee Spratt, CEO DHL eCommerce Americas, “We see a huge demand from U.S. e-commerce players needing best-in-class e-commerce logistics solutions and we’re expanding our capabilities to support these growing demands."

The Amplify session will provide detail on how the solution helps retailers improve their omnichannel commerce operations and the customer experience. If you're heading to Amplify, read on to learn more about the session and add it to your calendar.  

World-Class Fulfillment Delivered: DHL's Story around Repeatable Onboarding

Wednesday, 9:00 AM - 9:45 AM
Room 121, MGM Grand | Session ID: 1507A
Add This Session to Your Calendar:   .ics/Outlook   |   Google Calendar

Did you know DHL had a world-class eFulfillment solution offering for their customers to provide and optimize omni-channel commerce operations, sales support and distribution strategies?

Using the power of order management pre-integrated with the most popular eCommerce platforms and marketplaces, DHL successfully launched several fulfillment centers globally this year.

DHL shares the formula of customer self-service, coupled with the repeatable onboarding of multiple customers within weeks, to ensure their quick and easy implementation.


  • Melissa O'Keefe, DHL eCommerce
    • Melissa is the Senior Director, eCommerce Fulfillment and Logistics at DHL eCommerce Americas
  • Henry Myint, IBM
    • Henry is a Watson Commerce solution strategist specializing in selling and fulfillment solutions. Henry began working with order management when he joined Yantra in 2004 and has several years of experience as a consultant and solution architect on large customer implementations.
  • Tim Nelson, Lightwell
    • Tim is the Director, Omnichannel Sales and Innovation at Lightwell. He has an extensive background in Omni-channel, including his roles as National Sales Director at JDA, Commerce Team Lead at IBM, and being part of the Commerce practice at Oracle.  

If you're heading to Amplify, please add this session to your agenda and drop by and visit us in the Cognitive Concourse, booth #640.  Safe travels, and we hope to see you there!  

By the way, if you aren't heading to Amplify, you can still catch a number of the main sessions on IBMGo

Lightwell and IBM B2B Commerce