Any time of year is a busy season for workers, but holiday shopping seasons come with a special set of challenges. The last month of the year sees boosted consumer demands, sending supervisors into overdrive when it comes to order management. We're now in the season to evaluate sales and trends from the 2014 holiday shopping season and ready for early preparation of production for next season.
A single misplaced item or delayed package delivery can make or break the overall experience for shoppers, so it is in managers' best interests to ensure that orders are filled and sent with accuracy and urgency. In these respects, an order management system can make all the difference.
Let's take a look at some of the benefits offered by order management software:
1) Improved oversight of inventory
One of the top benefits of an order management system is the enhanced inventory oversight that is provided. With this software in place, supervisors can be sure that orders are filled correctly and shipped within the proper timeframe.
2) Cost reductions through order accuracy
Boosted order accuracy can also lead to considerable cost savings. TechTarget contributor David Essex noted that these cost reductions can extend to both inventory and labor expenditures. These savings can lead to the order management system paying for itself within the first few months of use, especially when it comes to a reduction in costs associated with incorrect or late orders.
3) Real-time order status for better customer service
An order management system can also provide real-time updates on the status of all inventory and current orders. In this way, managers have the most up-to-date information on hand and can pass this data on to the company's customers. Instead of waiting for a package, consumers can receive automatic updates to find out exactly when to expect the shipment. This leads to better customer service and an enhanced overall experience for consumers.
Check out more order management resources:
- Post-holiday supply chain management: Challenges and opportunities
- Top four e-commerce pitfalls to avoid
- Doing more with less: IT challenges in the manufacturing sector