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Are you worried about a consumer data breach?

By Mark Reinsager | Wed, Apr 20, 2016

If you type "data breach" into Google, you'll get thousands of results, including news stories about high-profile breaches at Target, Barnes and Noble, Home Depot, and Wendy’s. Data breaches are top of mind for consumers, but merchants are also concerned...with good reason. The 2014 JP Morgan Chase breach affected 76 million households and seven million businesses.

Consumers are worried.  

A recent Unisys study found 59% of consumers are afraid of having their credit card data stolen or abused.  While the EMV chip card technology has helped alleviate the risk of fraud with Card Present transactions in POS devices, the Card Not Present (CNP) fraud is skyrocketing. 

In Europe, the CNP fraud rate rose from 25% in pre-EMV 2004 to 64% in 2010, as reported by the European Central Bank.  This substantiates why 49% of consumers feel vulnerable to security risks when transacting online, as reported by Kaspersky Lab.

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Shine a Light on Your Customers at IBM Amplify 2016

By Julie Baker | Mon, Mar 21, 2016

Not Just another Conference

IBM Amplify is one of the year’s most anticipated events for companies that are focused on delivering great customer experiences across channels, while improving customer acquisition, loyalty, and profitability. In other words, for you.

Will you be at IBM Amplify 2016 in Tampa May 16-19?

Every company’s greatest assets are its customers, because without customers there is no company.”  ~Michael LeBoeuf

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Connect with Lightwell at IBM InterConnect 2016

By Lori Angalich | Thu, Feb 18, 2016

Are you planning to be at the IBM InterConnect 2016 conference in Las Vegas? IBM InterConnect is one of our most anticipated industry events, and a number of our team members are preparing for their participation in the event, including:

The reasons to attend are numerous. Just check out the stats in the infographic on this page.  In addition to getting a break from the winter weather, the conference provides a great opportunity to learn more about the latest business technology challenges, trends, and best practices, while connecting with peers, partners, and industry thought leaders among the 25,000+ attendees.

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Forrester Picks B2B Order Management Winners

By Julie Baker | Fri, Dec 18, 2015

Delivering great B2B customer experiences across channels is a hot topic these days—but without the right technology solutions to bridge the gap between front-office and fulfillment operations, it can be extremely challenging for B2B companies to achieve.

An order management system can play a critical role in harmonizing and optimizing customer- facing processes across a fragmented application landscape.  Without the right order management system, many B2B businesses are unable to support their customers’ growing demands for the streamlined, seamless purchasing experience they already enjoy with their B2C transactions.

So, how do you know what to look for in an order management solution?  A very reliable source of guidance is Forrester Research. Forrester recently released a new report, The Forrester Wave™: B2B Order Management, Q4 2015.

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Top Reasons to Attend the IBM Commerce Learning Academy in Dublin, Ireland

By Lightwell | Tue, Oct 06, 2015

We’re getting excited about the upcoming IBM Commerce Learning Academy 2015 event in Dublin, Ireland October 13-16. In fact, Lightwell is a Silver Sponsor of this year’s event.

Recently, when a couple of our customers asked us whether or not they should attend, unsurprisingly we responded (enthusiastically) that they should.  We thought we would share some of the reasoning behind this in this post.

Education and Insight

The IBM Commerce Learning Academy agenda has something for everyone--business and technical, deep dive and strategic level.  

For example, in the B2B integration technical sessions, presenters will share customer stories around the planning and issues involved in a B2B integration solution upgrade, as well as how your organization can handle the transformation from small scale integration to a high availability, high volume, multi-protocol environment. (See B2Bi Session 07 (B2BI S 07 in the IBM Commerce Learning Academy Technical Session Guide)).

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IBM InterConnect Recap: Cloud, B2B Integration and Managed File Transfer Trends

By Lightwell | Mon, Mar 23, 2015

We’ve had few weeks to reflect on everything we learned at IBM InterConnect: from exploring the ever-changing cloud, mobile and big data landscape, to learning about new innovations in managed file transfer and B2B integration—and there’s a lot to take in. Finding “A New Way” to think about solving business problems and accelerating transformation was a key theme of the three-day cloud, mobile and technology conference in Las Vegas.

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IBM at the National Retail Federation convention: Customer analytics for omni-channel success

By Lightwell | Wed, Jan 14, 2015

This week is the National Retail Federation's annual convention, nicknamed "Retail's BIG Show," and for good reason. This is one of the largest gatherings of the biggest names in the retail industry, including service providers and experts from omni-channel, e-commerce, B2B commerce and other sectors.

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Spotlight on IBM Sterling partnership: File transfer, data management and integration solutions

By Lightwell | Mon, Jan 12, 2015

Enterprises today require a whole host of solutions to ensure that their mission-critical data remains secure in every instance. Whether transferring files internally or integrating information with a partnering organization, certain technology is key to help guarantee that these activities take place in a safeguarded environment.


However, when it comes to selecting and deploying file transfer, data management, integration and other solutions, some decision makers are at a loss for whee to begin. IBM has options for nearly every business need. Working with an IBM Sterling partner like Lightwell can make all the difference.Let's examine some of the leading solutions available to businesses today and what each means for B2B integration, data management and file transfer needs:

IBM Sterling B2B Integrator
The IBM Sterling B2B Integrator is the top choice for organizations that require a flexible yet secure avenue for business-to-business integration.

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It’s Time for a Smarter Order Management System

By Lightwell | Mon, Oct 13, 2014

Let’s face facts—odds are good you probably overestimate the quality of customer service you are delivering. You’re probably underperforming. Did I grab your attention? Good! It doesn't have to be this way, but with studies showing 80% of CEOs believing they deliver superior customer experience but only 8% of their customers agreeing, it’s probably the right time to grab you by the lapels and shake you up a little.

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