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Lori Angalich

Recent Posts

IBM Amplify Spotlight: Are You Causing Your Customers to Shop Elsewhere?

By Lori Angalich | Fri, Mar 17, 2017

IBM Amplify 2017 kicks off next week, and we're excited to be participating again as sponsors and presenters.  

For one of our sessions, we've teamed up with John Stelzer, IBM Senior Omni-channel Strategist, to share insights gained from comprehensive research on the topic of omnichannel retail. This includes several studies:

  • IBM Consumer Expectations Study, which covers what consumers expect
  • IBM 2016 Customer Experience Index, which describes how retailers are actually doing
  • IBM/Aberdeen Group 2016 InBalance Retailer Survey, which describes how retailers think they're doing

This session offers a rare opportunity to hear correlations and comparisons between these studies, see what's most important to consumers today, understand what has changed in recent times, and (if you're part of a retail organization) assess how your capabilities compare to other retailers.  

If you're attending IBM Amplify, read on to learn more about this session and add it to your agenda.  We hope to connect with you at Amplify and see you at the session!

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IBM Amplify Spotlight: DHL Shares the Formula for World Class Fulfillment

By Lori Angalich | Thu, Mar 16, 2017

We're excited to be presenting at IBM Amplify with our customer, DHL eCommerce and our partner, IBM on the topic of omnichannel order management and fulfillment. If you're attending Amplify, we hope you'll add this to your agenda. 

The session is timely because today DHL eCommerce announced the expansion of their e-Commerce Fulfillment solution in the US.  This solution enables retailers to accelerate fulfillment and delivery without increasing costs, which has been a challenge for most retailers due to the required capital and complexity.

The quote contained in the announcement provides an excellent background for our session on Wednesday morning:

“The e-commerce market in the U.S. is estimated to have grown by 15.6% in 2016 with sales topping $531 billion1, and increasingly e-tailers are seeking fulfillment solutions to enable an omni-channel experience for end consumers,” said Lee Spratt, CEO DHL eCommerce Americas, “We see a huge demand from U.S. e-commerce players needing best-in-class e-commerce logistics solutions and we’re expanding our capabilities to support these growing demands."

The Amplify session will provide detail on how the solution helps retailers improve their omnichannel commerce operations and the customer experience. If you're heading to Amplify, read on to learn more about the session and add it to your calendar.  

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IBM Interconnect Spotlight: AmerisourceBergen's B2B Journey to Transform Enterprise EDI

By Lori Angalich | Thu, Mar 16, 2017

IBM Interconnect 2017 is just around the corner, and we're excited to reconnect with many of our friends, customers, and partners while attending the event in Las Vegas next week.

If you're going to be there, we hope you'll add this session to your agenda. During this session, three speakers from AmerisourceBergen, a leading global healthcare solutions company, will describe their journey to achieving their EDI vision. It's a great B2B Integration success story, and we're thrilled to be presenting alongside them.

Read on for details—we hope to see you there!

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10 Great Reasons to Attend IBM Amplify 2017

By Lori Angalich | Wed, Mar 01, 2017

IBM Amplify 2017 is one of the year's most anticipated events for eCommerce, marketing and supply chain professionals who want to leverage the latest technologies to improve customer experiences, engagement, acquisition, and loyalty.  

This year's event is bound to be best yet. It will be held in Las Vegas at the MGM Grand from Monday, March 20 through Wednesday, March 22. Once again, Lightwell will be an IBM Amplify sponsor, will be participating in Solution Expo, and will be presenting in multiple breakout sessions.  For those of you planning to attend IBM Interconnect, you'll recognize that the conference is happening at the same time, just a couple of properties away. 

While there are so many reasons that we enjoy attending the IBM Amplify conference, we wanted to share 10 of our favorites for 2017 (in no particular order).

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Analyst Perspective: Strategies for Overcoming Common B2B Integration Hurdles

By Lori Angalich | Thu, Aug 18, 2016

Watching the amazing 1-2-3 sweep by the U.S. in the 100m women's hurdles—along with so many other tremendous athletic achievements during the 2016 Olympics—can inspire us to find ways to overcome challenges in our personal and professional lives.

Those responsible for the business to business processes and technologies that keep supply chain, manufacturing, healthcare, financial, logistics, and many other critical processes running smoothly face a growing number of challenges—along with a growing number of demands.  

Of course, you have plenty of your own challenges to worry about, so you may be wondering why you should care about theirs. It's because their success can have far-reaching impact on our companies and on us as individuals—including ensuring that the products we want are available when and where we need them, enabling deliveries to occur on time, and ensuring our healthcare claims are paid.

What it Takes to Win

The always-on, global nature of today's business, along with escalating customer expectations, requires business to business integration and collaboration to be as seamless and flawless as possible. This is far from easy. It requires tying diverse replenishment systems and fulfillment systems together, and developing the trust required to make those processes work across boundaries.

It also requires bringing together diverse companies with varying degrees of technical sophistication, and having all of the right technology pieces (and skills) in place to support it. Our team at Lightwell knows all too well that in B2B integration and collaboration initiatives, there can be so many unknowns, and when working outside of the four walls of an organization, there is a lack of control.

An IBM survey found that 85% of organizations said their external business communities are vital to their success—yet 86% reported barriers that prevent full electronic automation with B2B partners. A majority of these companies continue to rely on email attachments to exchange business documents with some of their partners. A majority of them are concerned about the security of this approach—and for good reason.

Why Companies are Falling Behind

I recently interviewed Bryan Ball, Aberdeen Group's VP and Principal Analyst, Supply Chain Management, to explore the top challenges companies are facing with respect to their B2B Integration initiatives and what approaches he recommends for overcoming them.

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B2B E-Commerce and the Customer Experience: It's Complicated...But Critical

By Lori Angalich | Fri, Aug 12, 2016


As consumers, we tend to gravitate towards buying experiences that are easy, trustworthy and personalized. 

We've grown accustomed to great online experiences in our personal lives, through our interactions with the advanced business-to-consumer (B2C) e-commerce sites of some of the top retailers. These experiences have also raised our expectations that (despite the added complexity) business-to-business (B2B) e-commerce experiences should be just as good. 

Because of these expectations, consumer goods companies and manufacturers are challenged to establish flexible multichannel e-commerce platforms to meet the distinct demands of B2B, B2C and sometimes, B2B2C channels.

For these companies to solve this puzzle, delivering a B2C-style e-commerce experience is not just a defensive tactic: It also offers a huge growth opportunity.

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Omnichannel Order Orchestration: Increase Visibility, Efficiency and Customer Satisfaction

By Lori Angalich | Thu, Jul 28, 2016

Q&A with Alora Chistiakoff, Director of Commerce Services at Lightwell

We caught up with Alora Chistiakoff to discuss the challenges retailers are facing and the best practices around omnichannel order management and fulfillment. Here is a summary of what we discussed. 

  • What are the challenges to fulfilling orders across multiple locations?

Alora:  For retailers, there’s rarely one single source of truth for inventory information. There’s inventory from the store (in a POS), warehouse (in a WMS), drop ship inventory (in purchase orders), in-transit, on-order, on-demand, etcetera. To accurately understand fulfillment options, all of these pieces must be brought together into a single source, such as an order management system.

The real-time nature of this information is particularly important for retailers. A given warehouse might not be able to fulfill an order during a morning wave, but could put everything in place to ship the order later that afternoon.

They must quickly decide which is more important: getting the order out from the closest distribution center in the afternoon, or sending it in the morning from a location farther away at a higher shipping cost. Having sophisticated order orchestration capabilities is critical for this.

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Analyst Perspective: What’s Driving the Need for Improved B2B Integration and Collaboration Capabilities?

By Lori Angalich | Thu, Apr 07, 2016

The Need for Speed and Greater Responsiveness

There’s no question that the speed of business is increasing. Meeting customers’ escalating expectations places extreme pressure on companies to improve top line revenue, respond to customer and partner demands, and reduce costs. For many companies, the infrastructure just isn’t there to support this level of speed and responsiveness.

This underlying need for speed is one of the main reasons why companies are investing in their B2B integration initiatives.  In fact, according to Aberdeen Group research, the number of leaders engaging in a B2B integration initiative has more than doubled in percentage over the last few years.

These B2B integration initiatives are focused on removing barriers and improving communication and collaboration between suppliers and customers.  This is not only to meet customer expectations, but to improve processes, minimize delays, and ultimately improve visibility across supply chain. All of this drives strategic advantages.

We recently interviewed Bryan Ball, Aberdeen Group Vice President and Group Director, Supply Chain Management, on this topic to produce an eight-part video series entitled B2B Integration and Collaboration: The Leader's Advantage.  

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Connect with Lightwell at IBM InterConnect 2016

By Lori Angalich | Thu, Feb 18, 2016

Are you planning to be at the IBM InterConnect 2016 conference in Las Vegas? IBM InterConnect is one of our most anticipated industry events, and a number of our team members are preparing for their participation in the event, including:

The reasons to attend are numerous. Just check out the stats in the infographic on this page.  In addition to getting a break from the winter weather, the conference provides a great opportunity to learn more about the latest business technology challenges, trends, and best practices, while connecting with peers, partners, and industry thought leaders among the 25,000+ attendees.

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Why outsourced IT services and support are on the rise for SMBs

By Lori Angalich | Fri, Apr 12, 2013


If you're a small business builder, have you considered the many benefits of outsourcing IT services? How do IT services factor into your growth plan for the future?

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