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Lightwell Business Technology Blog

Insights on Commerce, Integration, Connectivity, Communication, Supply Chain, and Business Management.


Are you worried about a consumer data breach?

Posted on Wed, Apr 20, 2016

If you type "data breach" into Google, you'll get thousands of results, including news stories about high-profile breaches at Target, Barnes and Noble, Home Depot, and Wendy’s. Data breaches are top of mind for consumers, but merchants are also concerned...with good reason. The 2014 JP Morgan Chase breach affected 76 million households and seven million businesses.

Consumers are worried.  

A recent Unisys study found 59% of consumers are afraid of having their credit card data stolen or abused.  While the EMV chip card technology has helped alleviate the risk of fraud with Card Present transactions in POS devices, the Card Not Present (CNP) fraud is skyrocketing. 

In Europe, the CNP fraud rate rose from 25% in pre-EMV 2004 to 64% in 2010, as reported by the European Central Bank.  This substantiates why 49% of consumers feel vulnerable to security risks when transacting online, as reported by Kaspersky Lab.

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Tags: IBM, IT Security, Payments Gateway


Analyst Perspective: What’s Driving the Need for Improved B2B Integration and Collaboration Capabilities?

Posted on Thu, Apr 07, 2016

The Need for Speed and Greater Responsiveness

There’s no question that the speed of business is increasing. Meeting customers’ escalating expectations places extreme pressure on companies to improve top line revenue, respond to customer and partner demands, and reduce costs. For many companies, the infrastructure just isn’t there to support this level of speed and responsiveness.

This underlying need for speed is one of the main reasons why companies are investing in their B2B integration initiatives.  In fact, according to Aberdeen Group research, the number of leaders engaging in a B2B integration initiative has more than doubled in percentage over the last few years.

These B2B integration initiatives are focused on removing barriers and improving communication and collaboration between suppliers and customers.  This is not only to meet customer expectations, but to improve processes, minimize delays, and ultimately improve visibility across supply chain. All of this drives strategic advantages.

We recently interviewed Bryan Ball, Aberdeen Group Vice President and Group Director, Supply Chain Management, on this topic to produce an eight-part video series entitled B2B Integration and Collaboration: The Leader's Advantage.  

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Tags: B2B Integration


A Real-Life Implementation Roadtrip

Posted on Thu, Mar 31, 2016

By Craig Pasquale

 

In my last blog post, I talked about creating a roadmap to ensure successful implementation of anything you do.  I wanted to follow up with a real-life scenario that includes an actual car on an actual road.  

 

The Plan

Not too long ago, I had a typical eCommerce solution implementation going on.  We had a plan, we had oversight, we had contingencies--we had a roadmap to our destination. Our planning served us well to this point.

Was it perfect? No, but it allowed us to make adjustments along the way without losing sight of our destination. There were no side trips to unforeseen problems. 

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Tags: Ecommerce, Software Implementation


B2B eCommerce: Go B2C or Go Home

Posted on Tue, Mar 29, 2016

By Brian Kayla

Modernizing B2B eCommerce

For B2B or B2B-like organizations that run a corporate eCommerce platform, the time of captured customers and “traditional” site features/functionality has passed. B2B eCommerce sites are the new B2C. The new customers (buyers) have high expectations during their visits. With the rise in available purchasing option for these buyers, including large scale alternative platforms like Amazon Business, no account should be considered a safe (“captured”) customer.   

The key to continued sales and growth for B2B eCommerce sites requires embracing the lessons learned and strategies from B2C companies. For B2B organizations looking to modernize their eCommerce activities, several key concepts can help start this conversation. 

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Tags: Ecommerce, B2B Commerce


Shine a Light on Your Customers at IBM Amplify 2016

Posted on Mon, Mar 21, 2016

Not Just another Conference

IBM Amplify is one of the year’s most anticipated events for companies that are focused on delivering great customer experiences across channels, while improving customer acquisition, loyalty, and profitability. In other words, for you.

Will you be at IBM Amplify 2016 in Tampa May 16-19?

Every company’s greatest assets are its customers, because without customers there is no company.”  ~Michael LeBoeuf

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Tags: IBM, Ecommerce, IBM Amplify


API Management 101: A Functional Overview

Posted on Thu, Mar 03, 2016

By John Hawkins, Lightwell EMEA Integration Practice Lead

API Management is a hot topic at the moment. Many have heard about it and have seen the flurry of products that have been introduced into the market in recent years. However, when speaking with our customers, it's clear to me that many do not know exactly what all the elements are that make up API Management. This can lead to a lack of understanding of the architecture and sometimes the benefits of API Management for their business. To help address this, we have created this post to help break down API Management into its constituent parts and help you see how your organisation might benefit.

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Tags: API Management, API Economy


Connect with Lightwell at IBM InterConnect 2016

Posted on Thu, Feb 18, 2016

Are you planning to be at the IBM InterConnect 2016 conference in Las Vegas? IBM InterConnect is one of our most anticipated industry events, and a number of our team members are preparing for their participation in the event, including:

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Tags: B2B Integration, IBM, Managed File Transfer


The Importance of Process in a Successful Software Implementation

Posted on Wed, Feb 03, 2016

By Craig Pasquale

Dictionary.com defines “process” as a "systematic series of actions directed to some end.”

Whether developing custom applications or implementing more packaged solutions, process is needed.   So what exactly does that mean? I like to think of developing a process as finding the right map to get you where you are going.  

When you go on a road trip, you have your origin and your destination.  You have many options for routes and paths to takesome long, some short, some laden with pot-holes, some dead ends.  You have some conditions or constraintstime, mode of transportation, scenic route desired and so on—and you need to plan your route based on these conditions.  And oh by the way, in the middle of your trip a road is closed for construction.

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Tags: Software Implementation, Project Management, Best Practices


NRF Retail's BIG SHOW 2016 Wrap Up

Posted on Tue, Feb 02, 2016

Lightwell team members were among the more than 33,000 attendees at the National Retail Foundation (NRF) Retail’s BIG SHOW 2016 in New York City. The Javits Center exhibit halls, ballrooms, and smaller session rooms were swelled to capacity with retailers, technology vendors, and other industry thought leaders and innovators.

Large conferences can be overwhelming, to say the least, so it’s important to focus on networking and coming away with a few great kernels of knowledge, a connection, or a new way of better meeting the needs of your customers.

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Tags: Retail, Multichannel Retail, Omnichannel Commerce, NRF


January 'Tis the Season for Retail Returns

Posted on Fri, Jan 08, 2016

Unhappy Returns

If you’re like most of us, you’re still picking pine needles out of the corners of your family room (if you’ve even taken down your tree, that is), scraping dripped candle wax off your furniture, and you have at least one shopping bag filled with presents to return that weren’t quite right.

Maybe you thought you ordered Women’s size 8 slippers for your 16-year old daughter, but you actually received Men’s size 11. And since you ordered online, now you have to package it up, print out a label, call UPS, etc., etc. Not that I’d know anything about that sort of mistake…

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Tags: Ecommerce, Returns Management, Omnichannel Commerce, Logistics

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