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The Lightwell Business Technology Blog

Articles and Resources Focused on Ecommerce, Supply Chain Management, B2B Integration and Collaboration, Managed File Transfer and More

Top four e-commerce pitfalls to avoid

Posted on Mon, Oct 20, 2014

E-commerce has firmly established itself as the next great horizon for retail. However, anything still developing can pose problems for pioneers, whether they're early adopters or arriving after the first settlements have sprung up. We know a lot of things about how e-commerce works, how consumers react to it and how it's changing the future of retail and supply chains forever, but there are also many things that we don't know. These blind spots can create problems, which, if left unchecked, can metastasize. Any one of these issues could end up slowing growth and crippling a company's bottom line.

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Tags: e-commerce, omni-channel, order management system

B2B integration: Don't engage in risky business

Posted on Thu, Oct 16, 2014

B2B integration projects come with risks - that's unavoidable. There are far too many variables in play to plan for everything to go off without a hitch if the company's never before engaged with a project of this magnitude. Therefore, it's important to go into the process armed with a support system that can identify variables, alleviate pressures and set B2B integration up for long-term success. Because this is easier said than done, many companies have found that investing in B2B managed services for B2B integration can help enterprises effectively develop and maintain robust practices for partner onboarding, collaboration networks and IT approaches. This ensures that organizations aren't engaged in risky business.

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Tags: IT Risk Management, Managed Services, b2b integration

It’s Time for a Smarter Order Management System

Posted on Mon, Oct 13, 2014

Let’s face facts—odds are good you probably overestimate the quality of customer service you are delivering. You’re probably underperforming. Did I grab your attention? Good! It doesn't have to be this way, but with studies showing 80% of CEOs believing they deliver superior customer experience but only 8% of their customers agreeing, it’s probably the right time to grab you by the lapels and shake you up a little.

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Tags: IBM, Smarter Commerce, order management

Want to enter the future of information management? Leverage managed file transfer.

Posted on Wed, Oct 08, 2014

Managed file transfer solutions aren't simply an addition to a more data-focused enterprise. Rather, they're the foundation of an information management strategy that is much more comprehensive, protected and easy to administrate. And that's no small thing in this day and age. With more and more files of different types that must be exchanged between businesses and the threat landscape growing ominously ever larger, a company that doesn't hone in on the best information management tools is putting itself at a disadvantage. One that avails itself of a solution like managed file transfer, on the other hand, is taking a bold step forward into the data-centric future.

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Tags: managed file transfer, secure file transfer, Big Data, Aspera

Commerce city: Architecting supply chain infrastructure for omni-channel

Posted on Mon, Oct 06, 2014

The supply chain is like a little city. With so many facets, from people and utilities to developmental initiatives, the supply chain, like a city, takes a comprehensive and multi-faceted approach to operate efficiently and effectively. There are numerous parts to the whole, which can either be cogs in a machine working fluidly or factions that disrupt the overall performance.

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Tags: omni-channel, supply chain management

How will changing dynamics in manufacturing affect supply chains?

Posted on Fri, Oct 03, 2014

It's no secret that the last several decades of supply chain development have seen increased offshoring and outsourcing of key manufacturing components to other countries, resulting in jobs shifting overseas. The cost of doing business with U.S.-based manufacturing concerns versus off-loading most of the product assembly to nations with cheaper and more abundant labor sources made it virtually a one-way street. This dynamic could finally be changing, however, according to a new study - and it could have a dramatic effect on the way that supply chains operate. 

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Tags: supply chain management

Get smart: How to make the most of supply chain analytics

Posted on Thu, Oct 02, 2014

Analytics. Business intelligence. Buzzwords, yes, but also concepts that are at the heart of the optimized 21st century business. Today, it's no longer enough to simply be responsive to changes in consumer behavior, supply chain ecosystems or outside forces - you have to be able to anticipate them. While the goal of forecasting the future isn't a new business objective by any means, it's only in the last few years that tools have emerged that enable business users to make actionable predictions based on a confluence of focused, intelligent data.

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Tags: supply chain management, Big Data, ERP

5 ways to leverage order management software for business satisfaction

Posted on Mon, Sep 29, 2014

The supply chain world is short on silver bullets, but order management software comes pretty close. The nuances and complexities of the modern supply chain are such that any attempt to tackle all the variables and answer all the questions lies outside the scope of virtually every solution, so it's important that the tools companies do invest in can optimize as many functions as possible. To that end, order management systems cover a dazzling array of key processes and supply chain workflows, and are a key part of the foundation for any supply chain build out.

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Tags: omni-channel, order management system

Study projects big data headed toward ubiquity - what does that mean?

Posted on Wed, Sep 24, 2014

Making a splash in the ocean of big data has been a top priority for many organizations in an array of industries. The cost-efficiency, advanced intelligence and real-time operating power that big data can offer businesses are inspiring many to jump in to the big data pool. However, it's important - as many organizations that rushed headlong into big data and analytics without fully readying themselves found out the hard way - to ensure that you're ready for big data, and big data is ready for you. A poorly planned leap into big data can end up doing more harm than if an enterprise hadn't explored it at all. This is especially true for companies that participate in large supply chains or are building up their omni-channel commerce effort, as organizational processes, people, culture and decisions are all impacted by big data initiatives.

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Tags: Big Data

What direct e-commerce on Twitter means for your business

Posted on Mon, Sep 22, 2014

Twitter is known for its constant innovation in the effort to improve its user experience, so it's no surprise that rumors of it offering shopping services are beginning to fly in earnest. The Next Web's Jon Russell reported on a tweet sent by one user that contained a screenshot of a new setting labeled "Payment & shipping." Clicking on it didn't do anything - yet - but in any event, it's likely a sign of shopping to come on one of the world's largest social networks. As Twitter seeks to expand its service offerings, it's a good moment to reflect on the increasing overlap between e-commerce and social media.

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Tags: omni-channel

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