Lightwell Business Technology Blog

The Lightwell Business Technology Blog

Articles and Resources Focused on Ecommerce, Supply Chain Management, B2B Integration and Collaboration, Managed File Transfer and More

Customer analytics: Essential for omni-channel success

Posted on Fri, Jun 05, 2015

Much of omni-channel success depends upon providing an enjoyable end-user experience on the different channels customers are looking to use to connect with your business. However, how can you offer this to your clients if you're unsure about what they want?

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Tags: omni-channel

File transfer security: Top considerations and best practices

Posted on Tue, Apr 28, 2015

In today's business environment, the vast majority of companies leverage some sort of file transfer system to ensure the security of documents and data when transmitted internally or from one organization to another. As the threat landscape continues to grow, it becomes increasingly critical to ensure that file transfers remain protected.

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Tags: managed file transfer

Omni-channel retail expectations and strategies for 2016

Posted on Wed, Apr 22, 2015

It's never too soon to begin examining industry expectations for the top-emerging trends. This year is key for many retailers when it came to instituting new omni-channel commerce strategies, and 2016 will see the continuation of many of these initiatives.

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Tags: omni-channel

Due process: How managed services can alleviate the stress of complexity

Posted on Wed, Apr 15, 2015

As supply chains have grown larger and the strategies that they are composed of grow more complex, many enterprises have found themselves increasingly focused on the process journey, with less and less attention available for the destination - customer fulfillment. This has happened for many reasons, including the proliferation of applications, the addition of partnerships, the tightening of compliance regulations, the increased concern with security. However, there’s a tendency, in all of these matters, for businesses to try and process these problems out of consideration. Countering complexity with complexity doesn't always work out, as many enterprises have discovered. It's important to be able to differentiate between new approaches that simplify process complexity and which may only compound issues further. 

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Tags: Managed Services

Curing ills in the healthcare supply chain

Posted on Mon, Apr 13, 2015

Healthcare supply chains are large, and many healthcare organizations are behind other sectors in terms of tech adoption. This can make it difficult for healthcare firms to make meaningful strides in the effort to have more cost-effective, efficient supply chains. Issues can be at the micro level, in terms of employee buy-in and implementation of new products and strategies in facilities. There can also be problems at the macro level, in the effort to develop partner relationships and integrate them effectively into procurement, distribution and support processes. 

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Tags: supply chain management

3 key benefits of order management systems

Posted on Wed, Apr 01, 2015

Any time of year is a busy season for workers, but holiday shopping seasons come with a special set of challenges. The last month of the year sees boosted consumer demands, sending supervisors into overdrive when it comes to order management. We're now in the season to evaluate sales and trends from the 2014 holiday shopping season and ready for early preparation of production for next season.

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Tags: order management

Top 3 benefits of leveraging managed IT services

Posted on Thu, Mar 26, 2015

In recent years, demands for managed IT services has been on the rise. There are several reasons company leaders might opt for this approach, including the ability to cut internal costs, to maintain compliance with industry regulations or fill gaps in security.

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Tags: Managed Services, b2b integration

IBM InterConnect Recap: Cloud, B2B Integration and Managed File Transfer Trends

Posted on Mon, Mar 23, 2015

We’ve had few weeks to reflect on everything we learned at IBM InterConnect: from exploring the ever-changing cloud, mobile and big data landscape, to learning about new innovations in managed file transfer and B2B integration—and there’s a lot to take in. Finding “A New Way” to think about solving business problems and accelerating transformation was a key theme of the three-day cloud, mobile and technology conference in Las Vegas.

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Tags: b2b integration, IBM

Getting a visibility cloak for invisible order management processes

Posted on Mon, Mar 16, 2015

While it might be good for a superhero or a wizard, invisibility is an unwelcome condition in supply chains. Order management, in its slow, manual-based state, often suffers from a crisis of invisibility, with large gaps forming where processes and personnel are operating under the radar. But without the proper tools to illuminate these dark corners of order management processes, it was difficult to imagine a better way. 

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Tags: supply chain visibility, order management

What does omni-channel really mean and are we ready for it?

Posted on Wed, Mar 11, 2015

It might go by several different names, but the bottom-line concept is the same: Omni-channel (cross-channel or integrated commerce, as it is sometimes known) is something that merchants must be ready for in order to achieve success in the marketplace. But what does it actually mean to be omni-channel ready?

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Tags: omni-channel

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