Lightwell Business Technology Blog

The Lightwell Business Technology Blog

Articles and Resources Focused on Ecommerce, Supply Chain Management, B2B Integration and Collaboration, Managed File Transfer and More

The Importance of Process in a Successful Software Implementation

Posted on Wed, Feb 03, 2016

By Craig Pasquale defines “process” as a "systematic series of actions directed to some end.”

Whether developing custom applications or implementing more packaged solutions, process is needed.   So what exactly does that mean? I like to think of developing a process as finding the right map to get you where you are going.  

When you go on a road trip, you have your origin and your destination.  You have many options for routes and paths to takesome long, some short, some laden with pot-holes, some dead ends.  You have some conditions or constraintstime, mode of transportation, scenic route desired and so on—and you need to plan your route based on these conditions.  And oh by the way, in the middle of your trip a road is closed for construction.

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Tags: Software Implementation, Project Management, Best Practices

NRF Retail's BIG SHOW 2016 Wrap Up

Posted on Tue, Feb 02, 2016

Lightwell team members were among the more than 33,000 attendees at the National Retail Foundation (NRF) Retail’s BIG SHOW 2016 in New York City. The Javits Center exhibit halls, ballrooms, and smaller session rooms were swelled to capacity with retailers, technology vendors, and other industry thought leaders and innovators.

Large conferences can be overwhelming, to say the least, so it’s important to focus on networking and coming away with a few great kernels of knowledge, a connection, or a new way of better meeting the needs of your customers.

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Tags: Retail, Multichannel Retail, Omnichannel Commerce, NRF

January 'Tis the Season for Retail Returns

Posted on Fri, Jan 08, 2016

Unhappy Returns

If you’re like most of us, you’re still picking pine needles out of the corners of your family room (if you’ve even taken down your tree, that is), scraping dripped candle wax off your furniture, and you have at least one shopping bag filled with presents to return that weren’t quite right.

Maybe you thought you ordered Women’s size 8 slippers for your 16-year old daughter, but you actually received Men’s size 11. And since you ordered online, now you have to package it up, print out a label, call UPS, etc., etc. Not that I’d know anything about that sort of mistake…

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Tags: Ecommerce, Returns Management, Omnichannel Commerce, Logistics

Fitbit Races to Success with NetSuite: Wishing you 365 days of 10,000 steps in 2016

Posted on Thu, Dec 31, 2015

On this final day of 2015, many of us are making resolutions for the coming year and fitness is often at the top of our lists. It's no suprise that technology is now available to help motivate and keep us moving, so we can increase our chances of being in the measely 8% of people who successfully achieve their New Year's resolutions (Statistic Brain Research Institute).

Fit What?

Even if you aren't counting your steps on a Fitbit (I'm only at 3059 at this writing), chances are you’ve heard of the company and how its products are literally disrupting the world. Just six years after launching the first fitness tracker online, the company has become the epitome of a successful startup, shipping millions of units to 54 countries around the globe. But Fitbit couldn’t maintain that level of achievement without a whole lot of infrastructure. Again, technology to the rescue. One of the ways Fitbit has managed its complex B2C and B2B omnichannel operations is with the NetSuite ERP solution.

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Tags: NetSuite, ERP

Defining Omnichannel: Differentiating between Omnichannel, Cross-channel and Multi-channel Commerce

Posted on Tue, Dec 29, 2015

Set a Goal

When a technology vendor or your own CEO tells you that you need an “omnichannel” solution, do you know what they really mean? This may seem obvious but it’s important to clearly identify your organization’s goals and expectations and make sure everyone is on the same page before moving forward to implement any technology solution. You need to know where you want to go before you can get there.

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Tags: Ecommerce, Omnichannel Commerce

Forrester Picks B2B Order Management Winners

Posted on Fri, Dec 18, 2015

Delivering great B2B customer experiences across channels is a hot topic these days—but without the right technology solutions to bridge the gap between front-office and fulfillment operations, it can be extremely challenging for B2B companies to achieve.

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Tags: IBM, Order Management, B2B Commerce

How the Duchess of Cambridge Influences Supply Chains

Posted on Mon, Nov 02, 2015

Consumer Expectations Are Driving the Need for Greater Responsiveness

We’re sure that if you asked a supply chain director how much he was influenced by the Duchess of Cambridge or Cheryl Fernandez-Versini, eyebrows would be raised ever so slightly. They do, however, provide a perfect example of how consumer expectations of immediate satisfaction impact a supply chain.

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Tags: B2B Integration, Ecommerce, UK

Why B2B Integration is Key to Gaining Greater Supply Chain Insight

Posted on Tue, Oct 20, 2015

Modern life clips along at an unprecedented pace, and here at Lightwell we have been discussing the comparison of keeping up with the fast pace of life—and all the information that produces—to the experience of keeping up with the supply chain.

On a personal level, when you think back ten years ago, YouTube and Facebook were just getting going, and Twitter was a gleam in someone’s eye. Phones weren’t all that “smart” with people assuming they would just get smaller, and they definitely weren’t thinking “mobile revolution.”

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Tags: Supply Chain Visibility, B2B Integration, Supply Chain Management

How B2B Integration Enables Demand Driven Supply Chains

Posted on Mon, Oct 12, 2015

We’ve all been subject to the vagaries of the weather at one time or another--camping holidays, picnics and Wimbledon are all events that can be made or broken by inclement or unexpected weather. Who can forget the huge floods of late 2013/early 2014 causing large areas of the South West of the UK to become inaccessible?

This got us thinking, if you’re managing a supply chain, especially if you’re thinking about becoming demand driven, what would the business impact of these weather disasters be, and how would a demand driven supply chain cope compared to traditional one?

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Tags: B2B Integration, Supply Chain Management, Ecommerce

Top Reasons to Attend the IBM Commerce Learning Academy in Dublin, Ireland

Posted on Tue, Oct 06, 2015

We’re getting excited about the upcoming IBM Commerce Learning Academy 2015 event in Dublin, Ireland October 13-16. In fact, Lightwell is a Silver Sponsor of this year’s event.

Recently, when a couple of our customers asked us whether or not they should attend, unsurprisingly we responded (enthusiastically) that they should.  We thought we would share some of the reasoning behind this in this post.

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Tags: B2B Integration, IBM, Order Management, Managed File Transfer, Ecommerce

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